Privacy Policy

Columbia Carpentry Inc. ("we", "us", or "our") is committed to protecting the privacy and personal information of our clients, website visitors, and contacts. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Alberta Personal Information Protection Act (PIPA) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our website or engaging our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

• Contact information: name, email address, phone number, and mailing address
• Project information: details about your renovation or cabinetry project, budget range, and timeline preferences
• Communications: messages, emails, and other correspondence you send to us
• Website usage data: IP address, browser type, pages visited, and time spent on our site (collected via cookies and analytics tools)

2. How We Use Your Information

We use your personal information for the following purposes:

• Responding to your inquiries and providing estimates or consultations
• Managing your cabinetry or millwork project, including design, manufacturing, and installation
• Communicating about project status, scheduling, and billing
• Coordinating with our partners (such as Bordt Stone & Tile for countertop services) as needed for your project
• Improving our website and services
• Complying with legal obligations and protecting our legal rights

3. Disclosure of Information

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

• Service partners:With trusted partners (e.g., Bordt Stone & Tile) when necessary to complete your project, and only with information relevant to the service being provided
• Legal requirements: When required by law, court order, or government regulation
• Business transfers: In connection with a merger, acquisition, or sale of business assets, with appropriate privacy protections

4. Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience and collect usage analytics. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, provide our services, and comply with legal obligations. Project records are typically retained for a reasonable period following project completion for warranty and reference purposes.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Under PIPA and PIPEDA, you have the right to:

• Access your personal information held by us
• Correct any inaccurate or incomplete personal information
• Withdraw consent for the collection, use, or disclosure of your personal information (subject to legal or contractual restrictions)
• Request deletion of your personal information where it is no longer needed
• File a complaint with the Office of the Information and Privacy Commissioner of Alberta if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

10. Contact — Privacy Officer

If you have questions or concerns about this Privacy Policy or our handling of your personal information, please contact us: